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How to Recover an Account with Two-Factor Authentication (2FA) Enabled
Recovery codes can be used to sign in to an account that is protected with Two-Factor-Authentication
If you've set up Two-Factor Authentication (2FA) but are unable to access your account, the recovery codes provided in the setup of 2FA will give you a one-time login that can be used to disable and optionally re-enable 2FA.
To use a recovery code to access your account:
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Login with your email address and password.
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Click Recover Account.
![2FA recovery code](https://help.stormboard.com/hubfs/Knowledge%20Base%20Import/downloads_intercomcdn_comio3012527623fb1046b174d28f7dc7eeb19Screen+Shot+2021-02-17+at+9_06_58+AM-1.png)
3. Enter one of your recovery codes into the Recovery Token field and click Login.
![2FA Recovery Token](https://help.stormboard.com/hubfs/Knowledge%20Base%20Import/downloads_intercomcdn_comio301253170aba6d5cc39af897cf1486db7Screen+Shot+2021-02-17+at+9_08_33+AM-1.png)
To disable and re-enable 2FA:
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Go to My Account and click on Two-Factor Authentication.
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Click the Disable button.
![Disable and re-enable 2FA graphic](https://help.stormboard.com/hubfs/Knowledge%20Base%20Import/downloads_intercomcdn_comio301254160db790f5aefb17ecb2ed3eab5Screen+Shot+2021-02-17+at+9_11_46+AM-1.png)
3. Enter your password to confirm you'd like to disable 2FA.
4. Click OK.
![Disable 2FA graphic](https://help.stormboard.com/hubfs/Knowledge%20Base%20Import/downloads_intercomcdn_comio301255888d506c7aabaa0e5fb3f24958dScreen+Shot+2021-02-17+at+9_12_37+AM-1.png)
5. You will then have the option to re-enable 2FA with this setup guide.
See Also: