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How to Recover an Account with Two-Factor Authentication (2FA) Enabled

Recovery codes can be used to sign in to an account that is protected with Two-Factor-Authentication

If you've set up Two-Factor Authentication (2FA) but are unable to access your account, the recovery codes provided in the setup of 2FA will give you a one-time login that can be used to disable and optionally re-enable 2FA.

To use a recovery code to access your account:

  1. Login with your email address and password.

  2. Click Recover Account.

3. Enter one of your recovery codes into the Recovery Token field and click Login.

To disable and re-enable 2FA:

  1. Go to My Account and click on Two-Factor Authentication.

  2. Click the Disable button.


3. Enter your password to confirm you'd like to disable 2FA.

4. Click OK.


5. You will then have the option to re-enable 2FA with this setup guide.

 

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