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How to Recover an Account with Two-Factor Authentication (2FA) Enabled

Recovery codes can be used to sign in to an account that is protected with Two-Factor-Authentication

Updated over a month ago

If you've set up Two-Factor Authentication (2FA) but are unable to access your account, the recovery codes provided in the setup of 2FA will give you a one-time login that can be used to disable and optionally re-enable 2FA.

To use a recovery code to access your account:

  1. Login with your email address and password.

  2. Click Recover Account.

2FA recovery code

3. Enter one of your recovery codes into the Recovery Token field and click Login.

2FA Recovery Token

To disable and re-enable 2FA:

  1. Go to My Account and click on Two-Factor Authentication.

  2. Click the Disable button.

Disable and re-enable 2FA graphic


3. Enter your password to confirm you'd like to disable 2FA.

4. Click OK.

Disable 2FA graphic


5. You will then have the option to re-enable 2FA with this setup guide.

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